Shipping Policy

At Make Coffee, we take pride in delivering your fresh coffee beans, espresso machinery, brewing tools, and accessories safely and efficiently. This policy details our shipping methods, delivery timeframes, rates, and tracking procedures for both local and international orders.

1. Delivery Destinations & Timelines

We process and ship orders locally within South Africa and internationally to customers worldwide.

2. Order Processing & Dispatch

• Cut-Off Times: Orders placed before 12:00 PM (CAT) on business days are generally processed for dispatch within 24 to 48 hours, subject to stock availability and payment verification.

• Freshly Roasted Coffee Beans: To ensure maximum freshness, some specialty coffee roasts are packaged on-demand, which may add 24 hours to fulfillment times.

• Weekend & Holiday Orders: Orders placed on Friday afternoon, weekends, or South African public holidays will be processed on the following business day.

3. Shipping Rates & Checkout Charges

• Local Delivery Rates: Shipping fees within South Africa are calculated automatically at checkout based on your delivery address, package weight, and order total.

• Free Shipping Promotions: From time to time, we may offer free local delivery on orders exceeding a specified threshold (promotions apply at checkout).

• International Delivery Rates: International shipping costs are calculated at checkout based on the destination country, dimensional weight, and real-time courier rates.

4. Order Tracking

Once your package has been packed and handed over to our courier partner:

1. You will receive an automated Order Confirmation & Tracking Email (or SMS).

2. The notification will contain your unique Waybill / Tracking Number and a direct link to track your shipment in real time.

3. You can monitor your shipment’s journey directly on the courier’s portal or via your account on makecoffee.co.za.

5. International Customs, Duties, & Taxes

For orders shipped outside of South Africa:

• Import Taxes & Customs Fees: International shipments may be subject to import duties, value-added taxes (VAT), and customs clearance fees imposed by the destination country’s government.

• Customer Responsibility: All additional customs charges, import taxes, and clearance handling fees are the sole responsibility of the customer upon arrival in the destination country.

• Customs Delays: MAKE COFFEE ENTERPRISE (PTY) LTD is not responsible for unexpected shipping delays caused by international customs clearance checks or border inspections.

6. Delivery Address & Receipt

• Physical Address Required: Deliveries are made via door-to-door courier services. Please ensure you provide a physical home or office address where someone is available to sign for the package during standard business hours (08:00 to 17:00). We cannot deliver to PO Boxes.

• Incomplete or Incorrect Addresses: MAKE COFFEE ENTERPRISE (PTY) LTD is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided during checkout. Redelivery charges for returned parcels will be billed to the customer.

7. Damaged or Missing Shipments

• Inspection Upon Arrival: Please inspect your parcel carefully upon delivery. If the outer box shows signs of severe damage, please note this with the courier driver upon signing or refuse receipt.

• Reporting Transit Damage: If your order arrives damaged or missing an item, please notify us within 48 hours of delivery at info@makecoffee.co.za with photos of the damaged box and contents. We will work with the courier to resolve the issue and issue a replacement.

8. Contact Us

If you have any questions regarding your delivery or need assistance tracking your parcel, please contact our logistics team:

• Email: info@makecoffee.co.za

• Phone: +27 (0)11 872 0977

• Physical Dispatch Address:

  Northgate Office Park, 16 Aureole Avenue,

  Randburg, 2169, Gauteng, South Africa